Privacy Policy

1. Introduction

SJ Line Solutions Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website www.sjls.co.uk or otherwise interact with our business.

We are the data controller for the purposes of UK data protection law. Our details are: SJ Line Solutions Ltd, company number 17318421, registered office: 61 Heydon Way, Horsham, United Kingdom, RH12 3GL. Contact: [email protected]

2. What Data We Collect

Enquiry / Contact Form: When you submit our contact or enquiry form, we collect the information you provide, which may include your name, business name, email address, phone number, and the content of your message.

Automatically Collected Data: When you visit our website, we automatically collect some data via cookies and analytics tools (see Section 4), including your IP address, browser and device type, pages viewed, time spent on the site, and the site that referred you to us.

Marketing Sign-Up: If you opt in to receive updates or marketing communications from us, we collect your name and email address for this purpose.

3. How We Use Your Data and Our Legal Basis

• To respond to your enquiries - legal basis: legitimate interests / steps taken at your request prior to entering a contract.
• To provide our Services or Goods and manage our business relationship with you - legal basis: performance of a contract.
• To send you marketing communications - legal basis: your consent, given when you opt in. You can withdraw this consent at any time.
• To understand how our website is used and improve it - legal basis: consent (via our cookie banner) and/or legitimate interests.
• To meet our legal and accounting obligations (e.g. invoicing records) - legal basis: legal obligation.

4. Cookies and Analytics

Our website uses cookies. Some are strictly necessary for the website to function. We also use analytics cookies (Google Analytics) to understand how visitors use our site, using aggregated and anonymised statistics where possible.

We request your consent to non-essential cookies via a cookie banner when you first visit the site. You can withdraw or change your consent at any time through the cookie preference tool or your browser settings.

5. Marketing Communications

We will only send you marketing emails if you have opted in to receive them. Every marketing email includes an unsubscribe link, and you may withdraw your consent at any time by clicking unsubscribe or emailing [email protected].

6. Who We Share Your Data With

We may share personal data with trusted third parties who help us run our business, including:

We do not sell your personal data to third parties.

• Google Analytics (Google LLC) - website analytics
• Our email marketing platform - to send newsletters and updates (where you have opted in)
• Our accounting software provider (Xero) - for invoicing and financial record-keeping
• Our website hosting provider - to operate the website

7. International Transfers

Some of the third parties listed above (such as Google) may process data outside the UK or European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an applicable adequacy decision.

8. How Long We Keep Your Data

Enquiry data that does not lead to a business relationship is retained for 12 months and then deleted. Where a contract is formed, we retain records for as long as required for accounting and tax purposes (currently 6 years under UK law). Marketing data is retained until you unsubscribe or withdraw consent.

9. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

10. Your Rights

Under UK data protection law, you have the right to:

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data in certain circumstances
• Restrict or object to certain processing
• Request data portability
• Withdraw consent at any time, where processing is based on consent

11. Children

Our website and services are directed at businesses, not children. We do not knowingly collect personal data from individuals under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on our website is the current version.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

SJ Line Solutions Ltd, 61 Heydon Way, Horsham, United Kingdom, RH12 3GL. Email: [email protected]